Funding our own loans since 2004 $20,000 to $5,000,000 Funded in as little as 24 hours No repayments for 6 months
HomeSec Business Finance
Broker tip 5 · Keep the client

Broker A or Broker B?

Opening frame of the video: Broker A or Broker B?

Broker tip 51:38

Same client, same deadline, two brokers. One says two months and loses the client. The other says tomorrow, funds the deal and keeps them for life. Which one is your client calling?

The call, played two ways

A business owner rings. A shipment of stock has just come in, and he needs $300,000 in 24 hours to release it. Both brokers know him; both want to help. What separates them is what they have to offer.

Broker A

"I can refinance your home. About two months."

Valuations, a credit assessment, the bank's process. All sensible, and all too slow. The stock sits on the wharf, the supplier gets nervous, and the client goes looking for someone else. Broker A did nothing wrong and still lost the client.

Broker B

"A short-term business loan, then the refinance."

A one-minute online application, a rates notice, a mortgage statement and some ID. The stock is paid for, and the home-loan refinance follows at the bank's pace to repay the short-term loan. The client gets a brand new home loan as well, and Broker B has a client for life.

Turning a "no" into a funded deal

The bank in this story did not decline anyone. It simply could not say yes in time, which for a client with a deadline is the same thing. Most of the deals a broker loses are lost like this: not on credit, but on timing, on a missing tax return, or on a lender that will not look past the last two years of trading.

A private lender that funds against property equity and a clear exit changes the answer in each of those cases. HomeSec does not need the client's financials, does not order a valuation and does not wait on an outside credit committee, because it lends its own money. That is what makes a funded deal out of a "not yet".

"Not in time"

The bank can do it, eventually. We fund now and the bank refinances us. Funds in your account in as little as 24 hours from a clean, complete scenario.

"Not with those financials"

Returns not lodged, a bad year, a new business. We decide on the equity and the exit, not on the tax return.

"Not for that amount"

A cash flow lender offered a fraction of what the client needs. Property security takes it from $20k to $5M.

"Not with that credit file"

A credit file is read for context, never as the decision on its own.

Why Broker B keeps the client

The client in the video says it himself: "That would be amazing." He will remember who found the answer the day the stock arrived. He will also need the refinance that repays the short-term loan, and the next loan after that, and he will tell the business owner next door. A private lender option is not a product you sell often. It is the one that decides whether you keep the clients you already have.

And because HomeSec loans have up to 6 months with no repayments, no early repayment penalty and no fee to extend, the refinance can take as long as it needs. If the bank takes three months instead of two, nothing breaks.

How to be Broker B tomorrow

  1. Know the option exists

    Australia's fastest and most flexible business loans: first and second mortgages from $20k to $5M, secured by residential or commercial property, for a business purpose.

  2. Ask the Simple Seven

    Value, address, debt and lender, amount, term, people on title, purpose. Watch it in 42 seconds.

  3. Call it in, or lodge it

    A Lending Manager comes back with an indicative answer, usually within 30 minutes in business hours.

  4. Line up the exit

    Start the bank refinance in parallel. When it is ready, it repays our loan, and you have placed both.

Five questions to ask before you say "two months"

Broker A's mistake was not the refinance. It was offering the refinance as the only answer before finding out what the client actually needed. These five questions take two minutes and tell you which broker to be.

  1. When does the money have to be there?A date, and what happens if it is missed. "Tomorrow" and "this quarter" are different deals.
  2. What is it for?Stock, a tax debt, a settlement, a supplier. The purpose has to be a business purpose.
  3. What property is there, and what is owed on it?The equity is what we lend against, from $20k to $5M.
  4. How will the loan be repaid?A refinance, a sale or a receivable, with a rough date. This is the exit.
  5. Can the bank do it in time?If yes, send it to the bank. If no, call us and run the refinance in parallel.

When to stay Broker A

If there is no deadline and the bank can do the deal, the bank is usually the cheaper answer and the right one. A private loan earns its place when time, documents or a lender's appetite stand between the client and something they need now. If the client has no realistic way to repay, it is the wrong answer at any speed, and we will tell you so.

Questions brokers ask after watching

What is the Broker A or Broker B video about?
A two-minute role play. A business client needs $300,000 within 24 hours for a shipment of stock. Broker A can only offer a home-loan refinance that takes about two months, and loses the client. Broker B arranges a short-term business loan secured by property, with the refinance as the exit, and keeps the client.
Why do some brokers not offer private business loans?
Some do not know a property-secured private business loan exists, some are unsure how it is priced or documented, and some worry it will reflect badly on them. Used for the right deal, with a clear exit, it is the answer that keeps the client.
Will offering a private loan hurt my bank relationships?
No. In most deals the bank is the exit: our loan solves today's problem and the bank refinances it once its process is complete. You place two loans instead of losing one.
What does the client need for a HomeSec loan?
The Simple Seven for an indicative answer, then usually three documents: photo ID, a rates notice and the latest mortgage statement. No financials and no tax returns.
When is a private loan the wrong answer?
When there is no time pressure and the bank can do the deal, when the purpose is not a business purpose, or when there is no realistic exit. We will tell you if we think a deal is better left with the bank.
How is my brokerage paid?
The same day the loan settles, with no invoice and no clawback if the client repays early. It is added to the loan, so the client still receives what they asked for.

For your clients, the original watch page is at Broker A or Broker B in the HomeSec video library.

More broker videos

All broker videos · Open the partner portal

Reviewed by Jason Brockmuller, Joint Chief Executive

1300 93 83 87 homesec.com.au
Lodge a scenario Partner login