Time is Money
At HomeSec, our commitment has always been to continually make improvements and upgrades in the service we provide our clients. We do not only take notice of what is going on in the finance industry. We also take notice of the issues in other industries, so that we can improve our service.
The biggest issue we are currently noticing with small businesses is a failure to respond to clients in a timely way. This is a major market inefficiency, it sets projects back, and in the end, no one wins.
For example, in the building industry…..the architect sends a draft to the client, and the client replies in five minutes requesting a change. The architect will then take another week, just to confirm that they can make the change. Then this needs to go to the builder, and they also take a week to respond.
The whole thing becomes a ‘merry go round’ of incompetence and poor service. Delays in service also become a ‘snowball effect’ too, when they set off other industries.
Another example is the plumber does not show up one day, so the electrician cannot complete their work the following day. This also happens in the finance industry, and we see it all the time with other lenders.
A finance broker might make an enquiry to a lender, then they may not reply for another week! We heard one story of a customer asking a bank a question about an interest rate. The bank did not reply for a week.
This is not acceptable, especially when the finance industry is the backbone of the Australian economy. We all know that time is money. When businesses require funds, they simply do not have a week to wait around just for a three-word response.
The HomeSec Difference
At HomeSec Business Finance, our motto has always been, “what you can do tomorrow, do today!” There is a reason why we are the fastest short-term business lender in the industry…… because we have exceptional customer service.
We also operate outside of business hours. At HomeSec, we have been funding business owners non-stop since 2004.. This brings with it certain wisdom as to how to effectively operate.
The reality is that it is not just the mortgage and finance brokers who get frustrated, it is the borrowers too.
Opportunities do not wait.
Most clients who have a business opportunity will need the money urgently. So to hold them up by a week makes no sense.
When people borrow money, they are usually coming from a stressful situation. It might be a lot of money at stake for a business opportunity. It could be a property in rescission. Or it could be a major cash flow crisis.
The last thing they need is the lender adding more stress to the situation. It is blatant arrogance by any business lender to think they are not here to actually serve your client. If we get an email at 9:30pm, we will reply either that night, or early the next morning, because we know the anxiety of needing an urgent answer.
The Directors at HomeSec have been involved in other businesses over the past 3 decades and have themselves been through the process of needing short-term funds.
At HomeSec, we want to make you happy. We want to take the stress out of the process for you. We want to make it seamless. This is why we seek to provide you with the best possible service in the market.