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Thursday 1 September 2022

What Do Customers Want?

Over the years, we have continued to go back to the meeting room to ask ourselves the same question…. What does our customer want? We have also had plenty of time to actually talk to our clients and brokers about the service that we provide. The feedback that we always get is….customers want a short-term business lender that is flexible.

It comes down to a lender that caters to their customer’s needs, and for their own unique set of circumstances. At HomeSec our aim is to provide a flexible service that starts from the pre-approval stage until you repay the short term business loan.

Pre-Approval Stage

  • Firstly, we are one of the few private business lenders that lend nation-wide right across Australia, which includes regional areas. Most of our competitors advertise that they lend all throughout Australia, when in reality, they only lend in the east coast capital cities.
  • Secondly, we are able to be flexible with our lending criteria, and we can consider other factors than just the LVR. For example, we will consider other assets a client has, and how solid the deal is in general. We are able to do this, because all of our approvals are in-house, and we do not need to report to a board.

As a business lender, we actually think about things from our client’s perspective. This is why, we do not charge our clients excessive upfront fees which just adds additional strain on them. We understand that the point of borrowing money is because you need to access funds that you do not have.

This why we have a small loan assessment fee from just $495, which is only payable once we have looked at the loan application and believe that based on what the client has told us, it is a business loan that fits our lending criteria and that ticks the flexible boxes that we have.

During the Loan Term

  • We also allow our clients to capitalise (pre-pay) the interest. This means that we do not penalise you if you discover that you are able to pay us back early. So, if you capitalise the interest for a six-month loan period but you pay us back in two months, then we will rebate the unused interest for four months.
  • We also give you an option to extend the term of your short term business loan. Most lenders will make you sign new loan contracts again, or worse still, send you straight into default.

At HomeSec Business Finance, we are here to work with our customers not against them. So, if you or your client require access to short-term funds for your business, choose a lender that is both fast and flexible.

Speak to one of our friendly staff today about how we can help your business succeed.

 

 

 

 

 

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HomeSec Business Finance is Australia and New Zealand’s largest short term business lender and the trusted funder of choice for fast short term business loans.
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