As a refferal broker I was very impressed with the customer and broker centred expirience offered by Catriona.

Despite my application being wedged between New Year and Christmas Public Holidays, the team worked promptly to get my client access to funds within a few days. Both Tim and Catriona demonstrated care for both my client and myself as the broker. Giving us frequent updates, promptly responding to requested and emails and showed transparency in the process. Transparency, promptness and communication are they key factors to a positive lending experience and the HOMSEC team demonstrated it despite the holiday period.

Loan settled successfully .

Actual time to settle was in excess of 24 hours.

Delays caused by property appraisal (in lieu of doing a valuation) and legal documents clearance by Solicitors.

Solicitors requirements were not fully detailed in their letter of instructions resulting in delays responding to additional requirements.

Legal fee quote of $A3900 did not include out of pocket costs associated with settlement process.

This is the second time I’ve dealt with Homesec and both times the level of service was exceptional. Catriona was very responsive, professional and friendly. I would highly recommend Homesec for easy, fast and professional service.

David.

Between your credit team and your sales staff, you guys rock. thank you for all that you did and for your professionalism

Thank you to Samantha for the great service